Research & insights
Parents’ experiences of neonatal care in England
With the greater need for specialist neonatal care in England over the last decade, increased attention has been given to […]
Understanding staff wellbeing, its impact on patient experience and healthcare quality
Patient experience is widely recognised as an important component of quality care. Both relational and functional aspects of care influence […]
Parents’ Experiences of Neonatal Care: Findings from Neonatal Survey 2014
This report presents the results of the Neonatal Survey 2014, to understand the experience of parents whose baby received care in a neonatal unit, including local neonatal units, special care baby units, and neonatal intensive care units.
Recommending a Friends and Family Test (FFT) for Children and Young People
The NHS Friends and Family Test (FFT) is used across a range of services to collect feedback from adult patients […]
Development of New Models for Collection and Use of Patient Experience Information in the NHS
The ‘new models for measuring patient experience’ project was funded by the Department of Health’s Policy Research Programme and was jointly led by Picker and University of Oxford. The findings provide evidence of the factors which influence the success of patient experience initiatives in NHS organisations. The implications for health policy and practice are presented.
Patient experience indicators key for NHS Outcomes Framework to succeed
Always at the forefront of the patient experience and person-centred care conversation, Picker today issue the attached response to the […]
Developing measures of people’s self-reported experiences of integrated care
The Department of Health commissioned Picker and the University of Oxford to develop new questions to measure people’s experiences of integrated care.
The relationship between cancer patient experience and staff survey results
Picker were contracted by Macmillan Cancer Support to investigate the relationship between the results for the Cancer Patient Experience Survey (CPES) and the NHS Staff Survey.
Options appraisal on the measurement of people’s experiences of integrated care
This report was commissioned by the Department of Health to assist them in developing ways of measuring people’s experiences of integrated care.
Shared Decision-Making – a pathfinder project for NHS East Midlands
NHS East Midlands commissioned Picker to design and deliver a shared decision-making project, funded by the Department of Health’s Pathfinder allocation to the Strategic Health Authority.
The reliability of trust-level survey scores – a comparison of three different scoring models
Comparing trusts with one another can be useful for performance monitoring and quality improvement. Three different scoring approaches were examined to determine how reliably they differentiated between trusts’ aggregated patient experience results.
Supporting Shared Decision-Making – a pathfinder project for NHS North West
NHS East Midlands commissioned Picker to design and deliver a shared decision-making project, funded by the Department of Health’s Pathfinder allocation to the Strategic Health Authority.
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