At Picker, it is this simple but ambitious vision which guides everything we do. Our work is driven by public benefit, never by profit, and puts individual needs at the centre of health and social care provision. Our researchers work with policy makers, providers, practitioners, and the public to understand and measure people’s experiences of care – and to ensure that these experiences are valued by all.
New report reveals state of person centred care in the NHS in England
The NHS has committed to ‘making the patient king’ – but how person centred is health care in England in practice?
This new report from Picker brings together, for the first time, findings from the national patient and staff experience programmes that we are commissioned to deliver on behalf of the Care Quality Commission and NHS England. By mapping these insights against the eight Picker Principles of Person Centred Care, the report provides a clear, evidence-based assessment of the current state of patient and staff experience across the NHS in England.
How we can help
Patient experience
Because quality care cannot exist without positive patient experience. We listen to patients’ stories to understand and maintain an environment of compassion, safety, and clinical excellence.
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Staff experience
Staff wellbeing is increasingly, and rightly, recognised as being of vital importance to delivering high-quality care. We are committed to the whole picture, and run one of Europe’s biggest staff surveys.
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National survey programmes
We design, develop and run a range of surveys on behalf of NHSEI and the CQC. These surveys provide a valuable source of feedback on patient and staff experience of NHS services.
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Social care
We have experience of successfully using our research methods across a range of care settings, including but not limited to surveying care home residents, hospital patients, and community service users.
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Consultancy and quality improvement
Helping you use the insights from our surveys and research, including workshops, consultancy services, and community-building tools.
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Care experience tools
We assist organisations with understanding views and experiences of their patients, service users and staff in order to facilitate quality improvement.
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