The highest quality person centred care for all, always.

At Picker, it is this simple but ambitious vision which guides everything we do. Our work is driven by public benefit, never by profit, and puts individual needs at the centre of health and social care provision. Our researchers work with policy makers, providers, practitioners, and the public to understand and measure people’s experiences of care – and to ensure that these experiences are valued by all.

The Picker Principles

How we can help

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Patient experience

Because quality care cannot exist without positive patient experience. We listen to patients’ stories to understand and maintain an environment of compassion, safety, and clinical excellence.

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Staff experience

Staff wellbeing is increasingly, and rightly, recognised as being of vital importance to delivering high-quality care. We are committed to the whole picture, and run one of Europe’s biggest staff surveys.

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National survey programmes

We design, develop and run a range of surveys on behalf of NHSEI and the CQC. These surveys provide a valuable source of feedback on patient and staff experience of NHS services.

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Social care

We have experience of successfully using our research methods across a range of care settings, including but not limited to surveying care home residents, hospital patients, and community service users.

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Consultancy and quality improvement

Helping you use the insights from our surveys and research, including workshops, consultancy services, and community-building tools.

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Care experience tools

We assist organisations with understanding views and experiences of their patients, service users and staff in order to facilitate quality improvement.

Latest research and insights

Our principles include

Continuity of care and smooth transitions

Read all our principles of person centred care

Talk to us about person centred care

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