Research & insights

Showing 25-36 results of 151
15 September 2021

Survey finds improvements in patients’ urgent and emergency care experiences in England at start of second wave of Covid

Patients attending urgent and emergency care departments in England in September 2020 had better experiences overall…

Image of A&E department entrance
15 September 2021

Despite the impact of Covid-19, urgent and emergency care services have seen positive improvements in person centred care

The Covid-19 pandemic continues to place huge challenges on the health service. Like all areas of the NHS, urgent and […]

Image of an A&E sign above the door
17 August 2021

Using person centred nursing care to improve patients’ lives – Part 2 of 2

In this second blog in a two-part series, we explore what person centred nursing care means. Firstly, welcome to my […]

11 August 2021

The importance of person centred nursing care to improving the lives of people with learning disabilities – Part 1 of 2

Michelle tells us how she practices Person Centred Nursing

21 July 2021

Lincolnshire Partnership NHS Foundation Trust’s cultural journey

Nurturing a collective and compassionate environment at Lincolnshire Partnership NHS FT.

Case study
Group of medical staff talking
20 July 2021

Help for Heroes takes a person centred approach to rehabilitation

Help for Heroes was established to help those who have been injured or become ill whilst serving in our Armed […]

Case study
02 July 2021

Adult Inpatients Survey 2019

The Adult Inpatient Survey asked recent hospital patients about their experiences from admission to discharge.

01 July 2021

Always Events®: what have we learned?

Always Events® are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time.

28 June 2021

Developing an Always Event® to improve experiences of End-of-Life Care

How did the journey start? Hertfordshire Community NHS Trust had undertaken an annual End-of-Life survey for three years which consistently […]

Case study
Female healthcare assistant sitting on bed looking at older lady on end of life care
28 June 2021

Starting your quality improvement journey in an NHS trust

Laura Polkinghorne, Quality Improvement Facilitator at Portsmouth Hospitals University NHS Trust (PHU), talks to us about her role and the […]

QI explained using cogs
15 June 2021

Targeting CQC Inspections of GP Practices

Understanding the relationship between patient experience and inspection ratings in English GP Practices.

Case study
Happy woman talking to her nurse or doctor during her visit to the hospital
14 June 2021

The importance of questionnaires for patient satisfaction

Questionnaires are regularly used to measure how satisfied people are with a particular service or product. For example, in health […]

Woman talking with her doctor

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