Patients attending urgent and emergency care departments in England in September 2020 had better experiences overall…
The Covid-19 pandemic continues to place huge challenges on the health service. Like all areas of the NHS, urgent and […]
In this second blog in a two-part series, we explore what person centred nursing care means. Firstly, welcome to my […]
Michelle tells us how she practices Person Centred Nursing
Nurturing a collective and compassionate environment at Lincolnshire Partnership NHS FT.
Help for Heroes was established to help those who have been injured or become ill whilst serving in our Armed […]
The Adult Inpatient Survey asked recent hospital patients about their experiences from admission to discharge.
Always Events® are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time.
How did the journey start? Hertfordshire Community NHS Trust had undertaken an annual End-of-Life survey for three years which consistently […]
Laura Polkinghorne, Quality Improvement Facilitator at Portsmouth Hospitals University NHS Trust (PHU), talks to us about her role and the […]
Understanding the relationship between patient experience and inspection ratings in English GP Practices.
Questionnaires are regularly used to measure how satisfied people are with a particular service or product. For example, in health […]
Our principles include