Research & insights
Survey finds improvements in patients’ urgent and emergency care experiences in England at start of second wave of Covid
Patients attending urgent and emergency care departments in England in September 2020 had better experiences overall…
Despite the impact of Covid-19, urgent and emergency care services have seen positive improvements in person centred care
The Covid-19 pandemic continues to place huge challenges on the health service. Like all areas of the NHS, urgent and […]
Using person centred nursing care to improve patients’ lives – Part 2 of 2
In this second blog in a two-part series, we explore what person centred nursing care means. Firstly, welcome to my […]
The importance of person centred nursing care to improving the lives of people with learning disabilities – Part 1 of 2
Michelle tells us how she practices Person Centred Nursing
Lincolnshire Partnership NHS Foundation Trust’s cultural journey
Nurturing a collective and compassionate environment at Lincolnshire Partnership NHS FT.
Help for Heroes takes a person centred approach to rehabilitation
Help for Heroes was established to help those who have been injured or become ill whilst serving in our Armed […]
Adult Inpatients Survey 2019
The Adult Inpatient Survey asked recent hospital patients about their experiences from admission to discharge.
Always Events®: what have we learned?
Always Events® are aspects of the patient experience that are so important to patients and family members that health care providers must aim to perform them consistently for every individual, every time.
Developing an Always Event® to improve experiences of End-of-Life Care
How did the journey start? Hertfordshire Community NHS Trust had undertaken an annual End-of-Life survey for three years which consistently […]
Starting your quality improvement journey in an NHS trust
Laura Polkinghorne, Quality Improvement Facilitator at Portsmouth Hospitals University NHS Trust (PHU), talks to us about her role and the […]
Targeting CQC Inspections of GP Practices
Understanding the relationship between patient experience and inspection ratings in English GP Practices.
The importance of questionnaires for patient satisfaction
Questionnaires are regularly used to measure how satisfied people are with a particular service or product. For example, in health […]
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