The 2022 Urgent and Emergency Care Survey, coordinated by Picker on behalf of the Care Quality Commission (CQC), show sharp declines in many areas of people’s experiences of urgent and emergency care since the pandemic. The survey included people who attended a type 1 or type 3 urgent or emergency care centre in September 2022.
Type 1 department: a major, consultant led A&E Department with full resuscitation facilities and designated accommodation for the reception of A&E patients which operates 24 hours a day, 7 days a week.
Type 3 department: another type of A&E/minor injury activity with designated accommodation for the reception of A&E patients. The department may be doctor-led or nurse-led and treats at least minor injuries and illnesses and can be routinely accessed without appointment. Type 3 departments are often called Urgent Treatment Centres (UTC), Urgent Care Centres (UCC) or Minor Injury Units (MIU). A service that is mainly or entirely appointment-based (for example a GP practice or out-patient clinic) is excluded even though it may treat a number of patients with minor illness or injury. Walk-in centres are not classed as Type 3 departments.
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