Integrated care aims to improve people’s outcomes and experiences of care by bringing services together around people and communities. This means addressing the fragmentation of services and lack of co-ordination people often experience by providing person-centred, joined-up care.
Picker and The King’s Fund, along with patient leaders, Integrated Care Systems (ICSs), and experience experts, have produced a practical guide on behalf of NHS England for partners to understand how ICSs can listen to and learn from people and communities.