Picker and Patient Experience Network (PEN) webinar
The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year’s awards, there is an opportunity for a diverse range of teams to showcase their work.
In this webinar, we’ll discuss what makes a successful entry. Our panellists, consisting of judges and previous winners (from NHS trusts and industry), will discuss how to use the judging criteria to create an impressive case study from your work. The conversation will include top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
Hanan will be chairing the panel. Working at Picker, Hanan supports the charity’s partners and clients to better understand and improve people’s experiences of health and social care.
Kuldeep Singh, Quality Improvement Advisor, Birmingham and Solihull Mental Health NHS FT.
Kuldeep has been a former entrant, overall winner and a judge for the PEN awards over a number of years. He is proud to be part of the evolving NHS patient experience and co-production journey. He finds the award entries a delight to read and inspiration for new ideas.
Jean Tucker, Patient Experience Improvement Manager, Gloucestershire Hospitals NHS FT.
As well as a judge, Jean has been a winner or runner up in several categories of the PEN awards including Patient Experience NHS Manager of the Year. Jean loves hearing about new innovative ways of improving patient and staff experience, especially through these challenging times.
Jean is a member of the award-winning Patient Experience Team at Gloucestershire NHSFT and also manages a PALS team.
After working as a Dietitian across NHS Hospital Trusts, Nicola joined the commercial healthcare world. In her current role, she has responsibility for marketing the Nutricia Homeward service which provides support at home to over 30,000 tube-fed patients.
Implementing service developments which enhance patients’ experience is key and Nicola is passionate about bringing the patients’ perspective into all business decisions.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
This cookie is installed by Google Analytics.
Set by Google to distinguish users.
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.