How to prepare a successful entry for PENNA 2024
Picker and Patient Experience Network (PEN) webinar
The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With 19 categories in this year’s awards, there is an opportunity for a diverse range of teams to showcase their work.
In the webinar below, we discuss what makes a successful entry. Our panellists, consisting of judges and previous winners (from NHS trusts and industry), share how to use the judging criteria to create an impressive case study from your work and top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
- Chris Graham, Group CEO Picker – Welcome and Introduction
- Ruth Evans MBE, MD at PEN – Welcome and overview of the Patient Experience Network National Awards (PENNA)
- Chris Graham – Judging criteria, how to make your entry stand out
- Ruth Evans MBE – Entry criteria, what sets entries apart from one another
- Linda Craig, HSC Public Health Agency – What made the difference Year 1 vs Year 2
- Helen Green, Dementia UK – Creating a winning entry, summary of approach and how we evidenced our improvement work’s impact
- Laura Kinsey, LJMU – View of an Entrant and Judge
- Anna Tee – What the judges are look for in a winning entry
- Andy Rice, Walsall Healthcare NHS Trust – Overall Winner 2023 – Little Voices
- Q&A
Click here to watch last years PENNA ceremony
