Share your experiences of A&E or Urgent Treatment Centre Services

Project title: Urgent and Emergency Care 2022 Survey

Lead researcher: Samantha Guymer at Picker, on behalf of CQC

What are we doing?

Picker, an independent health and social care research charity, has been commissioned by the Care Quality Commission (CQC), to develop a new questionnaire to understand and improve service user experiences of urgent and emergency care services in England. We need some help developing a new questionnaire with patients who have recently attended A&E or Urgent Treatment Centre.

Who can take part?

You can volunteer if:

What will this involve?

Picker is holding a 90-minute patient discussion group to help us develop a survey on the experiences of using these services.

The informal discussion group will take place via video-conferencing (MS Teams). The group will discuss the patient journey and the most important aspects of patient experience.

You will be given a £40 ‘Love to shop’ or ‘Amazon’ voucher as a thank you for your time. They will be conducted in May 2022. 

How can I take part?

To register your interest to take part please contact us using one of the following methods:

Do I have to take part?

• No – participation is voluntary, it is up to you whether or not to take part.
• You can decide not to take part at any time – even after it has started, without giving a reason.
• Whether or not you decide to take part will not affect the care or support you receive now or in the future, in any way.

Would my participation in this study be kept confidential?

What will happen to the information that I share?

The information that you share will be used to inform the development of a new questionnaire for the Urgent and Emergency Care Survey. The survey will be used by the CQC and NHS trusts to understand and improve peoples’ experiences of urgent and emergency care.

The CQC and Picker comply with the General Data Protection Regulation (GDPR). Picker also complies with the Market Research Society’s (MRS) Code of Conduct by maintaining certifications from the International Standardisation of Organisations. Any sensitive or confidential material is stored securely in line with our data protection policy.

All the information you share with us during the discussion group will be deleted two weeks after we have completed survey development, unless deletion is requested sooner.

Who is organising the research?

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. They make sure that health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve. You can find out more about CQC’s work on its website: www.cqc.org.uk.

Contact Details

If you have any questions about the research, before or after the discussion group please do not hesitate to get in touch with the following contacts at Picker:

Privacy Notice

CQC’s Privacy Notice (https://cqc.org.uk/about-us/our-policies/privacy-statement) describes how CQC use personal data and explains how you can contact us and invoke your rights as a data subject. Picker’s Privacy Notice (https://www.picker.org/cookies-privacy/) provides information on who we are, how and why we collect and use personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a question or complaint concerning the use of your personal information.

We will process your information in accordance with the requirements of GDPR and the Data Protection Act 2018. If you have any questions or concerns, please contact the CQC or Picker team: Patient.Survey@cqc.org.uk or volunteer@surveycoordination.com.

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