Webinar: Spotlighting Excellence in Patient Experience 2024

26th November 2024, 12.15pm – 1.45pm

Join us on 26th November for an engaging webinar, spotlighting the exceptional projects recognised at the 2024 Patient Experience Network National Awards. This follow-up event offers a unique chance to hear directly from winners and runners-up as they present their remarkable initiatives.

Discover innovative solutions, best practices, and inspiring stories from the forefront of patient experience improvement. Learn how these dedicated individuals and teams are making a significant impact in healthcare and social care, sharing their insights, challenges, and successes.

Whether you’re a healthcare professional, patient advocate, researcher, or simply interested in the future of patient care, this webinar promises valuable takeaways and a chance to engage with leaders in the field. Don’t miss this opportunity to be inspired by those driving positive change in patient experience.

To attend on 26th November, please click below

Chair:

Chris Graham, Group CEO of Picker

Chris has a background in research specialising in healthcare experience measurement and feedback, significantly contributing to the NHS Staff and Patient Survey Programmes. He is also a faculty member at the National Institute of Health Research, an associate member at Oxford’s Health Services Research Unit, and part of the Quality, Safety, and Outcomes of Health and Social Care Policy Research Unit. Chris studied Experimental Psychology at Pembroke College, University of Oxford.

Co-host:

Ruth Evans MBE, Managing Director of PEN

As founder and Managing Director of the Patient Experience Network (PEN), Ruth is delighted about PEN’s recent merger with Picker. With over 35 years in healthcare, she is passionate about enhancing Patient and Customer Experience. Ruth remains actively involved with the PEN National Awards, aiming to ensure excellent Patient Experience is recognised and embedded, making a significant impact.