Webinar: Spotlighting Excellence in Patient Experience 2024

On November the 26th 2024, Picker and the Patient Experience Network hosted an informative webinar that spotlighted the exceptional projects recognised at the 2024 Patient Experience Network National Awards. This follow-up event offered a unique chance to hear directly from winners and runners-up as they presented their remarkable initiatives.

Watch the video of the webinar below, and discover innovative solutions, best practices, and inspiring stories from the forefront of patient experience improvement. Learn how these dedicated individuals and teams are making a significant impact in healthcare and social care, sharing their insights, challenges, and successes.

Whether you’re a healthcare professional, patient advocate, researcher, or interested in the future of patient care, this webinar includes some valuable takeaways. Be inspired by those driving positive change in patient experience.

Chair:

Chris Graham, Group CEO of Picker

Chris has a background in research specialising in healthcare experience measurement and feedback, significantly contributing to the NHS Staff and Patient Survey Programmes. He is also a faculty member at the National Institute of Health Research, an associate member at Oxford’s Health Services Research Unit, and part of the Quality, Safety, and Outcomes of Health and Social Care Policy Research Unit. Chris studied Experimental Psychology at Pembroke College, University of Oxford.

Co-host:

Ruth Evans MBE, Managing Director of PEN

As founder and Managing Director of the Patient Experience Network (PEN), Ruth is delighted about PEN’s recent merger with Picker. With over 35 years in healthcare, she is passionate about enhancing Patient and Customer Experience. Ruth remains actively involved with the PEN National Awards, aiming to ensure excellent Patient Experience is recognised and embedded, making a significant impact.