Trends in patients’ experience of the NHS

This research identifies eight aspects of healthcare that patients consider most important: Fast access to reliable health advice; Effective treatment delivered by trusted professionals; Involvement in decisions and respect for preferences; Clear, comprehensible information and support for self-care; Attention to physical and environmental needs; Emotional support, empathy and respect; Involvement of, and support for, family and carers; and continuity of care and smooth transitions.

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