The reliability of trust-level survey scores – a comparison of three different scoring models
Comparing trusts with one another can be useful for performance monitoring and quality improvement. Three different scoring approaches were examined to determine how reliably they differentiated between trusts’ aggregated patient experience results.
Related research and insights
See all latestPicker awarded multi-year contract for major NHS cancer survey
International healthcare charity Picker has been awarded a multi-year contract to carry out the NHS England & Improvement National Cancer […]
Preparing a successful PENNA entry
Picker and Patient Experience Network (PEN) webinar The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience […]
