Shortlisted unveiled for the Patient Experience Network National Awards 2023.
The Patient Experience Network (PEN) has announced the finalists for the 2023 Patient Experience Network National Awards (PENNA)! PENNA are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry.
The winners will be revealed at the University of Birmingham on September 28th.
The PENNA finalists are:
Cancer Experience of Care Award
| Hywel Dda Universty health board | Prostate active care together (PACT) |
| Kings College Hospital | King Cancer Collaborative Addressing Health Inequalities |
| Kings College Hospital | King’s Macmillan Cancer Support Workers |
| Liverpool University Hospitals NHS Trust | Extending and Expanding the Prehabilitation Service at Liverpool University Hospitals NHS Foundation Trust (LUHFT) |
| North East & Cumbria Learning Disability Network | Breast and bowel cancer screening learning disability health quality checker programme |
| Northampton General Hospital | Improving the Information & Support for those living with cancer |
| St Helens and Knowsley NHS Trust | Specialist Palliative Care at the front door |
| Surrey and Sussex Cancer Alliance | “What happened next after my cancer screening result was abnormal?” Videos for people with Learning Disabilities and Autism |
| Xploro | Xploro Digital Therapeutics Platform |
Commissioning for Patient Experience
| Cheshire and Wirral Partnership NHS Foundation Trust | Driving service improvements through provider collaborative partnerships across the North West |
| Hywel Dda University Health Board | Arts Boost – Improving Children and Young Peoples Mental Health through Art |
| South Tyneside and Sunderland NHS Foundation Trust | Improvement in Community Midwifery Services Within South Tyneside and Sunderland NHS Foundation Trust |
| South Tyneside and Sunderland NHS Foundation Trust | Sunderland Royal Hospital Maternity Entrance Mural Project |
| Stand | Involvement activity to review respite provision in South Tyneside. Submitted on behalf of the North East and North Cumbria ICB |
Communicating Effectively with Patients and Families
| Dementia UK | Chinese Welfare Admiral Nurse Service |
| NUH | “Keep Moving” Patient Information Sheet |
| Sodexo | Welcome Guide |
| Stand | Involvement activity to review respite provision in South Tyneside. Submitted on behalf of the North East and North Cumbria ICB |
| Sunderland and South Tyneside NHS Foundation Trust | Improving the quality and availability of medication-related information at hospital discharge. |
| Walsall Healthcare NHS Trust | Little Voices |
| Warrington and Halton Teaching Hospitals NHS Foundation Trust | The implementation of Family Integrated Care (FiCare) model within the Neonatal Unit |
Engaging and Championing the Public
| Bristol Health Partners | Common Ambition |
| Cheshire and Wirral Partnership NHS foundation Trust | Driving service improvements through provider collaborative partnerships across the North West |
| NHSGGC | Patient and Public Involvement in Developing NHS Greater Glasgow and Clyde Maternity and Neonatal Strategy |
| North West Ambulance Service NHS Trust | Improving our services through using the voices our Patient and Public Panel members |
| Public Health Agency | Listening to sign language users – improving access to how experience can be shared |
| Spectrum People | Living with Lived Experience videos |
| University Hospital Bristol and Weston | Making room at the top – Young Ambassadors programme at Bristol Royal Hospital for Children |
Environment of Care
| Newmedica | Building a patient-centric environment |
| Royal Cornwall Hospitals Trust | Critical Care Healing Garden |
| University Hospital Bristol and Weston | Dance for Dementia |
| University Hospitals of Nottingham | The Health Care of Older People Shared Governance Council’s Radio Project |
Innovative Use of Technology/Social/ Digital Media
| Ashford and St Peter’s Hospitals NHS Foundation Trust | Medical Examiners Service Community Roll-Out Project |
| Careology | Using digital cancer care to revolutionise mental health support for young cancer patients |
| Imperial College Healthcare NHS Trust | Scale, Spread and Embed FFT Programme: driving responsive and timely improvements in patient experience using natural language processing |
| Leah Morgan, The Shrewsbury & Telford Hospital NHS Trust | Cancer Information, Support and Wellbeing App |
| Nottingham University Hospitals NHS Trust | Improvements to new patient systemic anti cancer therapy (SACT) information at Nottingham University Hospitals NHS trust |
| uMotif Limited | 1st New, Validated eCOA/ePRO Data Capture Innovation Since Paper on Smartphones Drives High Patient Engagement in Clinical Trials and Real-World Studies |
| University Hospital Bristol and Weston | Lights, Camera, Action! Making the Unfamiliar Familiar: A Patient Information Video |
Measuring, Reporting, and Acting
| ABUHB | Dementia Meaningful Activity and Engagement in Hospitals. |
| Cheshire & Wirral Partnership NHS Foundation Trust | Developing and Implementing Ask Listen Do |
| Cheshire and Wirral Partnership NHS Foundation Trust | A Needs Led Community Rehabilitation Service – Working as part of a WholeSystem |
| Northern Care Alliance NHS Foundation Trust | Observe, Listen & Act programme to effectively measure our patient/service user experience and gather feedback in the moment to inform improvements made across all areas of the group Trust. |
| Southport and Formby Health | Improving Appointment Utilisation and Patient Experience-7-Day GP Service |
Partnership Working to Improve the Experience
| Birmingham Women’s and Children’s NHS Foundation Trust | BWC Patient Experience – One Stop Advice Shop |
| Cheshire and Wirral Partnership NHS Foundation Trust | Driving service improvements through provider collaborative partnerships across the North West |
| North East & Cumbria Learning Disability Network | Skills for Living with Type 2 Diabetes |
| Nottingham University Hospitals | High Intensity Service User |
| Nottingham University Hospitals NHS Trust | Nottingham University Hospitals NHS Trust Cancer Prehabilitation Service |
| Shrewsbury and Telford Hospital NHS Trust | Establishing an Independent Complaints Review Group |
| Surrey and Sussex Cancer Alliance | “What happened next after my cancer screening result was abnormal?” Videos for people with Learning Disabilities and Autism |
| University Hospital Bristol and Weston | Bristol Sight Loss Council – making connections: building relationships |
Patient Contribution
| Showcasing an outstanding Patient Partner: Sara Turle | |
| Patient Contribution – Stronger Together | |
| Nottingham Support Group, Royal Osteoporosis Society | Improving patient support and information. |
| University Hospital Bristol and Weston | Making room at the top – Young Ambassadors programme at Bristol Royal Hospital for Children |
Personalisation of Care
| ABUHB | Dementia Meaningful Activity and Engagement in Hospitals. |
| Birmingham Women’s and Children’s NHS Foundation Trust | Birmingham Women’s and Children’s NHS Foundation Trust – Emergency Department Runners |
| Manchester Foundation Trust | Set up and delivery of specific Autism Orthoptic clinic, encompassing reasonable adjustments |
| Nottingham University Hospital NHS Trust | BAME Wig Project |
| Nottingham University Hospitals NHS Trust | Nottingham University Hospitals NHS Trust Cancer Prehabilitation Service |
| Sodexo | Flexible dining |
| Teesside University | Experts by Experience: The Person’s Voice Module |
| University Hospital Bristol and Weston | Lights, Camera, Action! Making the Unfamiliar Familiar: A Patient Information Video |
Staff Engagement/ Improving Staff Experience
| Cardiff & Vale University Health Board | Icare (Increase Confidence, Attract, Retain, Educate) Development Framework |
| Derbyshire Healthcare NHS Foundation Trust | Icare (Increase Confidence, Attract, Retain, Educate) Development Framework |
| Homerton NHS Trust | Staff Wellbeing Group |
| Northumbria Healthcare NHS Foundation Trust | Improving staff Health and Wellbeing at Northumbria Healthcare NHS Foundation Trust |
| Pluto Play Productions | ‘Beneath The White Coat’ play |
| University Hospitals of Derby & Burton NHS Foundation Trust | Paediatric Medical Students Patient Experience & Quality Improvement Special Study Module (SSM) |
| Walsall Healthcare NHS Trust | The Power of a cup tea |
Strengthening the Foundation
| Cambridge University Hospitals NHS Foundation Trust | The Supporting, Empowering, Enhancing Development (SEED) Programme to implement Family Integrated Care Model |
| Cleveland Clinic London | Strengthening the Foundation |
| North East & Cumbria Learning Disability Network | Learning Disability Diamond Acute Care Standards |
| Public Health Wales | The Public Health Merit Award Scheme |
| Teesside University | Experts by Experience: The Person’s Voice Module |
| Wakefield District Health & Care Partnership | Wakefield District Health & Care Partnership Experience of Care Network |
| Warrington and Halton Teaching Hospitals NHS Foundation Trust | Your Future Your Way |
Support for Caregivers, Friends, and Family
| Dementia UK | Core Clinical Services Admiral Nurse support |
| South Tyneside and Sunderland NHS Foundation Trust | Carer Passport Scheme – accessible to all |
Team of the Year (including complaints and PALs)
| Cheshire & Wirral Partnership NHS Foundation Trust | Patient and Carer Experience Team |
| Cheshire and Wirral Partnership NHS Foundation Trust | A Needs Led Community Rehabilitation Service – Working as part of a WholeSystem |
| Isle of Wight NHS Trust | Building and developing a team whilst changing our approach to complaint handling |
| Liverpool University Hospital Foundation Trust | Development of Innovative CPAP large events to Enhance Patient Experience and Improve Access to Treatment |
Using Insight for Improvement
Subcategory – Championing the Use of Insight to Improve Patient Experience
| Barts Health NHS Trust | Valuing Patient and Community Voices |
| Cheshire and Wirral Partnership NHS Foundation Trust | Driving service improvements through provider collaborative partnerships across the North West |
| Integrated care Northamptonshire | Working with the Northamptonshire system, members of the partnership coproduced the Integrated Care Northamptonshire (ICN) Engagement Insight Library |
| Mid Yorkshire Hospitals NHS Teaching Trust | A focused initiative to ensure personalisation of care following the Covid pandemic using insight work with the Yorkshire & Humber Improvement Academy to support review and reset |
Subcategory – Using Insight to Improve Patient Experience of Access to Services
| Barts Health | Tackling health inequalities within the Somali Community in North East London |
| North East & Cumbria Learning Disability Network | Skills for Living with Type 2 Diabetes |
| Nottingham University Hopsital NHS Trust | BAME Wig Project |
| University Hospital Bristol and Weston | Bristol Sight Loss Council – making connections: building relationships |
Subcategory – Using Insight to Improve Equality of Care
| Breast Cancer Now | Breast Cancer Now’s Service Pledge: Using the power of the patient voice to improve breast cancer services |
| Northumbria Healthcare NHS Foundation Trust | Improving attendance rates for women attending Colposcopy appointments |
| Oxleas NHS Foundation Trust | Quick and easy access to NRT (Nicotine Replacement Therapy): Making the most of an opportunity |
| Southport and Formby Health | Improving Appointment Utilisation and Patient Experience-7-Day GP Service |
