This report provides a rapid review of the National Cancer Patient Experience Survey (NCPES) in England. It was produced by Picker in consultation with the national Cancer Patient Experience Advisory Group (CPEAG), and several other stakeholder representatives.
This review sought to understand how well the survey meets stakeholder needs, and to make recommendations for improvements to the current survey design, methodology, and reporting.
Overall, the review found that the survey is generally fit for current purpose. Stakeholders appreciated the high response rate; large scale; standardised approach; and access to the data. A national programme was thought to be preferable to regional and local arrangements. Whilst stakeholders supported the NCPES, they offered several suggestions for improvement.
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