Picker’s response to the British Social Attitudes (BSA) Survey 2025

Commenting on the publication of the British Social Attitudes (BSA) Survey 2025, Chris Graham, Group CEO of Picker, said:

“An increase in public satisfaction between 2024 and 2025 is undoubtedly good news, and will be hugely welcome both for leaders and for a workforce that has faced significant and sustained challenge. But the headline rate of satisfaction remains extremely low – only one in four are ‘very’ or ‘quite’ satisfied with how the NHS is run – and this shows just how much work there remains to be done to restore public confidence. 

“The government has set out ambitious goals for reform of the NHS, but these results – alongside recent data showing declines in staff engagement – demonstrate the demand for substantial, rapid change. Patient and staff perspectives need to be at the heart of this to ensure that the future NHS is person centred. 

“The BSA results also show that public support for the founding principles of the NHS remains strong. But there are some signs of cracks developing, with support for the NHS being ‘accessible’ to all varying by political affiliation. There are also concerns about equality and equity, with some groups – including younger people – reporting markedly lower satisfaction compared to others. 

“These results, and the findings from our recently published ‘State of Person Centred Care 2025’ report, show that there is an urgent need to turn the blueprints for an NHS that is ‘fit for the future’ into tangible results.”

ENDS

Notes to editors

• For media enquiries, please contact the Picker Marketing and Communications team at [email protected] or call 01865 632 235.
• Picker is an independent health and care charity committed to supporting the delivery of person centred care. We are commissioned by the Care Quality Commission (CQC) and NHS England (NHSE) to design, deliver, and analyse the NHS patient survey programme, the cancer patient experience surveys (adult and under 16), and the NHS staff survey.
• Our State of Person Centred Care 2025 report, published on 29th January 2026, is available via our website: New report reveals state of person centred care in the NHS in England.

Picker’s team of researchers and data scientists are available to support organisations in understanding, measuring, and using workforce and user experience. For queries about our services or to request a call, please contact [email protected].