Picker publishes 2024-25 Impact Report
This year’s Impact Report demonstrates how we’ve continued to advance our vision of delivering the highest quality person centred care for all, always.
From showcasing our innovative tools like the TAURUS framework to improve representation in patient feedback, to celebrating excellence through the Picker Experience Network Awards, our work has driven change across health and care systems.
We’ve supported hundreds of organisations globally, hosted national events like the Person Centred Care Symposium, and welcomed the Patient Experience Network into the Picker family. These stories reflect how, even in the face of global challenges, we’ve used our expertise, partnerships, and insights to influence, inspire, and empower better care.
Highlights from the year
Global Reach, Local Impact
Our work continues to shape more compassionate, effective, and equitable healthcare systems—supporting providers and coalitions around the world to listen, learn, and act on what matters most to people.
Collaboration in Cancer Care
Through partnerships with NHS England and global advocacy networks, we engaged with over 139,000 people affected by cancer in 79 countries, using tailored tools to improve care experiences.
Celebrating Excellence: The PEN Awards
In 2024, we proudly welcomed the Patient Experience Network (PEN) into the Picker family. The Picker Experience Network Awards celebrated over 160 submissions, 112 finalists, and 20 winners—showcasing the best in person centred care across the UK and beyond.
“PEN is made up of ordinary people doing extraordinary things.” – Ruth Evans MBE
Looking Ahead
We’re focused on:
- Helping organisations embed person centred cultures.
- Evolving how we measure and benchmark experiences.
- Expanding our learning and development offer.
- Strengthening the Picker Experience Network to share best practice and drive innovation.
