The first national survey of parents’ experiences of neonatal care was carried out in 2010-11 with 125 neonatal units, including special care baby units, local neonatal units and neonatal intensive care units (see Appendix 2 for a list of participating units). The survey was carried out by 19 neonatal networks and was championed by Bliss, the special care baby charity, and also supported by the Department of Health. Picker developed and co-ordinated the survey in conjunction with Bliss and neonatal network representatives.