NHS 111: London Winter Pilots Evaluation; Qualitative research exploring staff experiences of using and delivering new programmes in NHS 111

The demand for urgent and emergency care (U&EC) services continues to grow. For many patients and care providers, the system is complex and difficult to navigate, meaning that many fail to access the most appropriate service for their specific need.

To respond to the immense pressure on U&EC services, Healthy London Partnership (HLP) have worked with NHS 111 providers and Clinical Commissioning Groups (CCGs) to rapidly implement programmes across London, namely the London Winter Pilots, which aim to expand the capabilities of NHS 111.

To understand how these pilots are functioning, HLP commissioned Picker to gather feedback from staff on three pilots being implemented in London.