NHS 111: Development and Testing of a new Patient Reported Experience Measure for Parents
This report presents findings from a new NHS 111 Patient Reported Experience Measure (PREM) for parents. The aim was to understand parents and carers’ overall experience of using NHS 111, as well as to investigate under what circumstances parents opt to use this service, what factors may influence parents’ decision to follow the advice given by NHS 111, and to explore whether the most appropriate care pathway is followed. Feedback was gathered from 1000 parents who used the service in North West London. The current project forms part of a number of initiatives undertaken by the Royal College of Paediatrics and Child Health (RCPCH) to understand and improve the care pathway of children moving to primary and/or secondary care, with NHS 111 as the particular entry point.
Listening to the experiences of parents and carers can and should assist service-providers with improving their services for those who use them and to ultimately ensure the service functions effectively.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
This cookie is installed by Google Analytics.
Set by Google to distinguish users.
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.