Led by Picker’s Chief Research Officer, Jenny King, the session featured a comprehensive walkthrough of the dashboard’s functionalities. Additionally, attendees benefited from focused sessions facilitated by experts: Estelle Phillips, a Qualitative Senior Analyst with NHSE, provided guidance on using the trust level free text workbook and making best use of patient comments. While Richard Morgan, a Senior Analyst with NHSE, delved into the trust level response rate output, explaining what it can tell you about the response rates of different population groups. The workshop recording is available below and is an invaluable resource for understanding and leveraging the survey’s latest tools and insights.
Full details about the survey and results are available on the dedicated survey website.