Is the NHS getting better or worse – an in depth look at the views of nearly a million patients between 1998 and 2004

Since 1998 Picker has been involved in running the national patient survey programme for the NHS in England, developing the survey methodology and questionnaires, implementing the surveys and analysing the results. This report draws together key findings from 15 national (England only) patient surveys carried out between 1998 and 2005. The individual surveys were commissioned and published by the Department of Health, the Commission for Health Improvement, the Healthcare Commission and the National Audit Office.