Impact report 2020-2021

2020 marked Picker’s 20th anniversary as an independent charity: a celebration of twenty years of Picker influencing, inspiring and empowering health and social care professionals to ensure person centred care across their services. It is also the year the Covid-19 pandemic began, driving rapid changes to NHS service delivery and stretching it to its limit.

In our latest Impact Report, we reflect upon the adaptations we made to ensure that health and social care experiences were captured, despite the changes to services. We look at our accomplishments and the impact we had on improving practice and policy.

Picker Impact Report 2020 - 2021

Person centred care during the pandemic

The Covid-19 pandemic led to a rapid rise in remote health consultations. But how did this change impact people’s experiences of care? Picker, as part of the Quality, Safety and Outcomes Policy Research Unit (QSO PRU), was able to investigate the change in sentiment using analysis of Twitter posts. Our case study, ‘Social media as a marker of individual experience’ explains our research.

Constant media coverage showed us the pressures NHS Staff were under, and we wanted to ensure these staff experiences were captured. As the Coordination Centre for the NHS Staff survey, we were able to work with NHS England and NHS Improvement (NHSEI) to add additional questions. The feedback from these questions is now being used to improve working practices in the future.

These are just two examples of the work carried out by Picker over the last year. Browse the report to see further examples.

The Picker Principles in practice

We are passionate about conducting work that enables real improvement in people’s experiences of care. In 2020, we developed a new survey on behalf of NHSEI, The Under 16 Cancer Patient Experience Survey, which ran for the first time in 2021. The results were shared in workshops and a national webinar (open to all) to ensure the insights are used in future practice and policy. Read about how we are supporting services to meet the unique needs of young cancer patients and their parents.

While the pandemic could have isolated us, we were able to continue extending our international links. Working with the International Kidney Cancer Coalition (IKCC), we were able to collect global data to improve shared understanding of kidney cancer patient experiences and best practices worldwide. Find out how we developed a survey to provide actionable insights into kidney cancer care across different countries.

The examples contained in our latest report showcase how we continue to progress our vision of ‘The highest quality person centred care for all, always’. If you would like to know more about our work, please get in touch.

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