2020 marked Picker’s 20th anniversary as an independent charity: a celebration of twenty years of Picker influencing, inspiring and empowering health and social care professionals to ensure person centred care across their services. It is also the year the Covid-19 pandemic began, driving rapid changes to NHS service delivery and stretching it to its limit.
In our latest Impact Report, we reflect upon the adaptations we made to ensure that health and social care experiences were captured, despite the changes to services. We look at our accomplishments and the impact we had on improving practice and policy.
Constant media coverage showed us the pressures NHS Staff were under, and we wanted to ensure these staff experiences were captured. As the Coordination Centre for the NHS Staff survey, we were able to work with NHS England and NHS Improvement (NHSEI) to add additional questions. The feedback from these questions is now being used to improve working practices in the future.
These are just two examples of the work carried out by Picker over the last year. Browse the report to see further examples.
While the pandemic could have isolated us, we were able to continue extending our international links. Working with the International Kidney Cancer Coalition (IKCC), we were able to collect global data to improve shared understanding of kidney cancer patient experiences and best practices worldwide. Find out how we developed a survey to provide actionable insights into kidney cancer care across different countries.
The examples contained in our latest report showcase how we continue to progress our vision of ‘The highest quality person centred care for all, always’. If you would like to know more about our work, please get in touch.
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