How to prepare a successful entry for PENNA 2023
Picker and Patient Experience Network (PEN) webinar
The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With 22 categories in this year’s awards, there is an opportunity for a diverse range of teams to showcase their work.
In the webinar below, we discuss what makes a successful entry. Our panellists, consisting of judges and previous winners (from NHS trusts and industry), share how to use the judging criteria to create an impressive case study from your work and top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
- Ruth Evans, MD at PEN
Induction and Welcome - Chris Graham, Picker Group CEO
Judging criteria - Azmina Rose, Lead for Cancer Patient Experience at Royal Free London NHS Foundation Trust
Creating a successful entry - Jonathan Wright, Head of Patient Access at University Hospitals of Dorset
Creating a successful entry - Rev Grace Allick, Chaplain at Barking, Havering and Redbridge University Hospitals NHS Trust
Creating a successful entry - Nikant Ailawadi, Director of Patient Experience and Insight at Barts Health NHS Trust
What the judges are looking for in a winning entry - Q&A
