This paper provides an overview of the evidence base for key recommendations made by the Patient Experience Working Group: Providing information at key points along the care pathway; Offering patients a choice of treatment and care packages; Providing support for self-care and self-management; Obtaining systematic feedback from patients by means of surveys; Involving service users in decisions about reconfiguration and service development.
Picker and Patient Experience Network (PEN) webinar The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience […]
International healthcare charity Picker has been awarded a multi-year contract to carry out the NHS England & Improvement National Cancer […]