Developing the national service framework – exploring the experience of seldom heard people affected by COPD

During the late part of 2007, as part of the development of the National Service Framework (NSF) Picker undertook research with Chronic Obstructive Pulmonary Disease (COPD) patients (and their carers) across England on behalf of the Department of Health. Picker staff used a mixture of focus group and individual interview techniques to gather evidence from September to December 2007; what appears below is a synopsis of that data.

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