Case Study: Developing a patient experience survey for liver transplant care

On behalf of the British Liver Transplant Group, Picker developed a liver transplant patient experience survey to help transplant centres understand how people experienced their care services and where there might be room for improvement.

Before this, there was no robust measure to understand people’s experiences of liver transplantation in the UK.

Funding was provided by the British Liver Trust alongside charitable funding from the seven UK adult liver transplant centres who helped to test the new survey as part of the pilot work.

The liver transplant survey is available to liver transplant centres to enable them to collect actionable data to understand patient care experiences and identify areas for improvement.

To request access to the survey, please email licensing@pickereurope.ac.uk. However, please note that the survey should be reviewed and updated prior to use, as it was developed before the Covid-19 pandemic and there may be differences in the way liver transplant services are now delivered. Picker can support with reviewing and adapting – please contact us for further information.