Evaluation of the Redesign of Urgent Care pathway

Focus group information sheet

What are we doing?

The Scottish Government has commissioned Picker, an independent health and social care research charity, to carry out an evaluation of the Redesign of Urgent Care (RUC) pathway in Scotland. The evaluation will build on two staging reviews which have already been completed, with the focus of this evaluation on understanding the experiences and perspectives of staff and patients.

As part of our review, we will be running three online focus groups with staff working across the urgent care pathway, including clinical staff working in primary and secondary urgent care settings, call handlers at 111 and Flow Navigation Centres (FNCs), and staff in managerial roles (such as the RUC Implementation Leads). We are interested in the key learnings and any challenges that have arisen from the implementation of the RUC pathway. We are keen to speak with people who have a range of experiences of RUC – whether that is positive, negative, or mixed.

You can participate if you work in one of the following NHS services/settings:

  • An A&E Department or Minor Injuries Unit
  • A primary care urgent care service such as a Primary Care Emergency Clinic or an Out of Hours service
  • The Scottish Ambulance Service.
  • A Flow Navigation Centre
  • NHS 24 111

Focus groups will take place in February-March on Microsoft Teams and will last 60 minutes. Participants will be given a £40 shopping voucher to thank them for their time.

Do I have to take part?

  • No – participation is voluntary; it is up to you whether or not to take part.
  • You can decide not to take part or withdraw at any time, even after the focus group has started, without giving a reason.

How can I take part?

If you are interested in taking part, please register your interest via this short online survey and indicate which dates you are available: https://bit.ly/RUC24

As we want to ensure we speak with staff in a range of roles/settings across the 16 health boards, it’s possible that not everyone who expresses an interest in taking part will be selected. We will contact you to let you know. For those who are selected to take part in a group, you will be asked to review and sign an online consent form before the focus group commences. 

What will happen if I take part?

  • What you say in the focus group will be kept entirely confidential. There will be 6-8 people in the focus group and everyone in the group will agree to keeping any information shared in the group to themselves.
  • We will take steps to ensure that as many health boards as possible are represented in the research and will aim to reduce the number of people from the same health board in each focus group. However, there could still be other people in the group from the health board you work for.
  • No identifying information (such as your name) will be shared with anyone outside of the focus group, and you can sign up using a pseudonym (fake name) if you wish.
  • We will only ever share your views anonymously as part of our research.
  • Your personal information will not be shared with anyone unless required by law, where there is clear overriding public interest, or if something you say indicates that you or anyone else is at risk of immediate harm.

What will happen to the information that I share?

The information that you share will be used by Picker to outline key themes to understand how the changes to unscheduled care have affected practice and workforce experiences and to support the Scottish Government in understanding the RUC’s progress against its stated aims and objectives. These themes (and anonymous quotes) will be written up in a report that will also include findings from a survey of recent users of the RUC pathway and a preliminary evaluation of the economic value of RUC.  We will remove any information that could identify you from the report findings. The evaluation report will be published by the Scottish Government on their website.

Picker complies with Data Protection Laws including the UK General Data Protection Regulation and the Data Protection Act 2018, as well as the Market Research Society’s (MRS) Code of Conduct.  Our privacy notice is available at: https://picker.org/cookies-privacy. Any sensitive or confidential material is stored securely in line with our data protection policy which can be viewed here: https://picker.org/wp-content/uploads/2023/07/Picker-Data-Protection-and-Processing-Policy-External-Version-V1.3.pdf.

Your personal details (name and contact information) from the focus groups will be kept securely until the project is complete, after which they will be securely destroyed.

Any questions?

If you have any queries or require any further information, please contact us by emailing RUC@picker.org  with the subject line ‘Focus Group’.

Alternatively, please call Esther (Senior Research Associate, Picker) on 01865 208168.

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