Picker, in partnership with the Point of Care Foundation, will be hosting the Learning from experiences: the person centred care symposium on the 5th February 2025, at IET Birmingham Austin Court, where you will have the space to think differently, to reflect, and to share experiences.

Patient and staff experience of health and care are often regarded as two sides of the same coin: separate but inextricably linked. Sometimes this relationship is seen as a functional one: that we should “improve one to improve the other”. But human experience is fundamental to person centred care, and a recognition that high quality services depend on positive personal interactions is vital to meaningful improvement.  

Individuals’ accounts of their experiences are how we understand the person centredness and the essential humanity of health and care. In this symposium, we will create a space for all of those working to understand, measure, and improve person centred care to come together to reflect, learn, and be inspired.  

This symposium is unlike any other, in that it focuses on people’s experiences in the round – not just staff experience or patient experience in isolation but also their experience of the relationships between them. This is for all of the people of health and care – for patients, for professionals, and for partners across the system.  

The last few years have been hard and the road to recovery will not be an easy one. This symposium aims to inspire and make space for contributions from leading experts as well as sharing living examples of how people’s experiences can catalyse positive change. In this symposium, we will highlight the healing power of stories and feedback, providing learning and tools to empower growth and improvement.  

To find out more about sponsorship opportunities, please contact anna.beeton@pickereurope.ac.uk

Cost and registration: