Using patient experience for improvement
Gathering data
From patient stories to surveys and social media feedback, our teams used a range of data to understand what would make the most difference to patients.
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Getting started
When quality improvement draws on the real experiences of patients, it has the power to produce genuine change – for patients and staff alike.
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Improving care
The teams in our study used a wide range of quality improvement methods to implement changes designed to improve patients’ experience of using their service.
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There’s never been a time where the patient’s experience is more powerful.
Alison Hutt
Sister, Gloucestershire Royal Hospital
When you talk to patients, what they really want is that we understand how they’re feeling.
Anna Blackburn
Consultant physician, James Paget University Hospital
Suddenly, we have something that makes people feel better emotionally.
Alison Hutt
Sister, Gloucestershire Royal Hospital
It’s made me realise that I can make a difference to the whole process.
John Acklam
Senior nursing assistant, University College London Hospital
