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Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. Opting out of some of these cookies may affect your browsing experience.

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Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

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Apply online feedback to improve care

Although there are challenges, there a number of opportunities for using online patient feedback to drive quality improvement in healthcare.
Tips for optimising use of online feedback
Opportunities for healthcare staff
Digital health as a determinant of health
Digital health citizens
Useful resources

I think it would be nice if they collected more feedback but there’s no point collecting the feedback if it’s not acted upon

Charlotte

INQUIRE participant

Why are things the way they are? Explain it to us, you know. If it has to be that way for a particular reason, tell us

Helen

INQUIRE participant

Its an opportunity to hear what your customers think and to use that to make things better

Sally Brearley

Centre for Health and Social Care Research, Fellow in Patient and Public Involvement

Talk to us about person centred care

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