Using online patient feedback to improve care
Getting started with online feedback
Alongside other patient experience data, online feedback can support a responsive, patient-centred health service, which reacts to the needs of its users.
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What we know about online feedback
Our team used a range of methods to find out how online patient feedback is currently viewed and used by patients and professionals.
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Apply online feedback to improve care
Although there are challenges, there a number of opportunities for using online patient feedback to drive quality improvement in healthcare.
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There is a lot of potential for a lot of NHS organisations to dramatically improve how they integrate and act on patient feedback.
Neil Bacon
Founder and CEO, IWantGreatCare
The job for the NHS is to start thinking really carefully about how it uses online feedback. Like any source of data it’s only as good as the person listening to it.
Dan Wellings
Senior Fellow, The King’s Fund
We need the NHS to not only survive but to thrive and keep going, and any feedback… it’s constructive, not because we’re being critical but because we need this to work.
Katie
INQUIRE participant
