PFCC: Patient and Family-Centred Care toolkit

This toolkit is a step-by-step guide to improving processes of care and staff–patient interactions. It offers a simple way for organisations to show their commitment to patients’ experience while also motivating the staff who deliver that care.
Introduction
More about this toolkit
What is PFCC and why is it needed?
How to use this toolkit
Gaining support
Top tips for success
Step-by-step guide
Step 1: Select a care experience
Step 2: Establish a guiding council
Step 3: Evaluate the current situation and develop a sense of urgency
Step 4: Develop working groups to carry out the improvement work
Step 5: Develop a shared vision for the ideal patient experience
Step 6: Identify individual projects and improvement teams
Case studies
Case study 1: Improving the experience of children with asthma
Case study 2: Improving the care of children with acute abdominal pain
Case study 3: The Conversation Project
Tools
Patient and Family-Centred Care tools overview
Process mapping
Patient shadowing
Patient stories
Measuring improvement
Model for improvement
Snorkelling

Our other toolkits

EBCD: Experience Based Co-Design toolkit

New Beginnings toolkit for maternity and neonatal care

Using online patient feedback to improve care

Using patient experience for improvement

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