New Beginnings toolkit for maternity and neonatal care

This toolkit was developed from the experience based co-design (EBCD) ‘New Beginnings’ project by St George’s University Hospitals NHS Foundation Trust. This project explored ways services could be improved for women who have part of their birthing experience in an operating theatre.
Introduction
Background
New Beginnings
Who is this guide for and how does it work?
Step-by-step guide
1. What is Experience-Based Co-Design?
2. Making the case for your project
3. Getting started and making a project plan
4. Carrying out observation of care
5. Recruiting and interviewing staff
6. Recruiting patients, families, carers or service users
7. Interviewing and filming service users
8. Analysing, editing and using the film
9. Running staff feedback events
10. Running the patient / service user feedback event
11. Running the joint patient/ service user -staff event
12. Running the co-design groups
13. Reporting, evaluating and celebrating success

Our other toolkits

EBCD: Experience Based Co-Design toolkit

PFCC: Patient and Family-Centred Care toolkit

Using online patient feedback to improve care

Using patient experience for improvement

Talk to us about person centred care

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