Experiences of Care Toolkits

Our Experiences of Care programme draws on a range of tools and techniques which have been developed from two well-established methodologies: Experience Based Co-Design (EBCD) and Patient and Family Centred Care (PFCC). Both of these methods have been evaluated and published in peer-reviewed journals and have been proven across a range of care settings.

The tools and techniques we teach include filmed patient interviews, emotional and process mapping, patient shadowing, driver diagrams, snorkelling, and patient stories. All of these techniques help you to put the patient’s experience at the heart of efforts to improve care, powerfully reconnecting staff back to patients and their families and their motivations for working in care.