Learning and development

About the programme

Our Learning and Development programme offers training and support in person centred improvement across health and social care. Through our open-access courses, participants can develop practical skills and gain formal accredited professional qualifications. We also design bespoke training for teams and organisations seeking tailored learning and development.

Our courses in person-centred care, quality improvement and co-design help staff step into patients’ shoes and see care through their eyes. Using proven tools and experiential techniques, we enable people to get as close as possible to experiencing the patient’s journey.

Our person centred care work is built upon established methodologies such as Experience Based Co-Design (EBCD) and Patient and Family Centred Care (PFCC). We work with a highly experienced faculty with expertise in co-design, patient experience, person centered quality improvement and more. 

We also publish a range of toolkits to support people to use EBCD, PFCC and other methodologies, and we host a thriving EBCD Community of Practice.

Our work is inspired by Keiran Sweeney (1951–2009), a GP and medical scholar who wrote about the need for a compassion-based understanding of medicine. He died of mesothelioma, and during his illness, wrote about his experiences, urgently calling for healthcare staff to improve the relational aspects of their care by considering the patient’s perspective and making changes accordingly.