Journal Archive
Welcome to our research archive. This is a central resource for navigating the academic work and evidence that drives our vision: to achieve the highest quality person centred care for all, always.
This page brings together a collection of past and present journal articles authored by Picker’s expert team of researchers and data scientists.
Covering a wide range of topics in healthcare quality, patient experience, and system-level performance, this archive reflects our dedication to rigorous, evidence-based insight.
Graham, C., King, J., Lerway, C., & Poots, A. J. (2025). All the voices we cannot hear: a taxonomy of why some populations’ experiences are missing from health and care quality evidence and the Toolkit for Assessing Under Representation in User Surveys (TAURUS).
Lalani, M., Peters, M., Sugavanam, T., Crocker, H., Caiels, J., Hay, H., Gunn, S., Hogan, H., Page, B., & Fitzpatrick, R. (2025). New Ways of Working to Manage and Improve Quality in Integrated Care Systems in England.
Crocker, H., Cromwell, D. A., Modha, S., Gray, A. M., Graham, C., Thana, L., Fitzpatrick, R., Vincent, C., Hogan, H., & Peters, M. (2025). Patient-reported harm from NHS treatment or care, or the lack of access to care: a cross-sectional survey of general population prevalence, impact and responses.
Hay, H., Tallett, A., Aeddi, B., Corbett, B., Donovan, C., Blewitt, J., & Abad Madroñero, J. (2025). Understanding the Care Experiences and Support Needs of UK Adults Treated in Hospital for Meningitis.
Kozlowska, O., Tallett, A., Bond, S., Mansbridge, S. E., Aveyard, H., Jenkinson, C., Dudbridge, A., McRobert, N., Lumb, A., Rea, R., Tan, G. D., & Walthall, H. (2024). Developing and exploring the validity of a patient reported experience measure for adult inpatient diabetes care.
Healy, D., Gilmore, J., King, J., McSharry, J., Meade, O., Ní Shé, É., Sweeney, L., Foley, C., & Noone, C. (2024). Exploring how health inequalities are conceptualised and measured in patient experience surveys in acute care: a protocol for a scoping review.
Perros, P., Nagy, E. V., Papini, E., Abad-Madroñero, J., Lakwijk, P., Poots, A. J., Mols, F., & Hegedüs, L. (2024). Hypothyroidism and Type D Personality: Results From E-MPATHY, a Cross-sectional International Online Patient Survey.
Lalani, M., Sugavanam, P., Caiels, J., Crocker, H., Gunn, S., Hay, H., Hogan, H., Page, B., Peters, M., & Fitzpatrick, R. (2023). Assessing progress in managing and improving quality in nascent integrated care systems in England.
Perros, P., Nagy, E., Papini, E., Van der Feltz-Cornelis, C., Weetman, A., Hay, H., Abad-Madronero, J., Tallett, A., Bilas, M., Lakwijk, P., Poots, A. J., & Hegedus, L. (2023). Hypothyroidism and Somatization: Results from E-Mode Patient Self-Assessment of Thyroid Therapy, a Cross-Sectional, International Online Patient Survey.
Sakonidou, S., Kotzamanis, S., Tallett, A., Poots, A. J., Modi, N., Bell, D., & Gale, C. (2023). Parents’ Experiences of Communication in Neonatal Care (PEC): a neonatal survey refined for real-time parent feedback.
Wong, E. L.-y., Wang, K., Cheung, A. W.-l., Graham, C., & Yeoh, E.-k. (2023). Thinking beyond the virus: perspective of patients on the quality of hospital care before and during the COVID-19 pandemic.
Tallett, A. J., Bilas, M., Lakwijk, P., & Poots, A. J. (2022). The Impact of Hypothyroidism on Satisfaction with Care and Treatment and Everyday Living: Results from E-Mode Patient Self-Assessment of Thyroid Therapy, a Cross-Sectional, International Online Patient Survey.
Gooden, T., Wright, A., Swinn, E., & Sizmur, S. (2021). Optimising response rates in a national postal survey evaluating community mental health care: four interventions trialled.
Ainley, E., Witwicki, C., Tallett, A., & Graham, C. (2021). Using Twitter Comments to Understand People’s Experiences of UK Health Care During the COVID-19 Pandemic: Thematic and Sentiment Analysis.
Tallett, A., Poots, A. J., Graham, C., Peters, M., Corbett, R., Sizmur, S., & Forder, J. (2020). How can patient experience scores be used to predict quality inspection ratings? A retrospective cross-sectional study of national primary care datasets in the UK.
Locock, L., Montgomery, C., Parkin, S., Chrisholm, A., Bostock, J., Dopson, S., Gager, M., Gibbons, E., Graham, C., King, J., Martin, A., Powell, J., & Ziebland, S. (2020). How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation.
Santana, M.-J., Manalili, K., Zelinsky, S., Brien, S., Gibbons, E., King, J., Frank, L., Wallstrom, S., Fairie, P., Leeb, K., Quan, H., & Sawatzky, R. (2020). Improving the quality of person-centred healthcare from the patient perspective: development of person-centred quality indicators.
Burger, S.-A., Poots, A. J., Perris, A., Crump, H., Thorne, H., Hughes, S., & West, J. (2020). Living with cardiovascular disease: Exploring the biggest challenges for people affected by CVD in the UK, and their use (or not) of online resources.
Graham, C., & Sizmur, S. (2020). Psychometric evaluation of patient-reported experience measures: is it valid?
Roycroft, M., Abad-Madronero, J., Cochrane, C., Poots, A. J., Novak, M., Tallett, A., Burger, S.-A., & FitzPatrick, M. (2020). ‘This is my vocation; is it worth it?’ Why do core medical trainees break from training?
Soong, J. T. Y., Rolph, G., Poots, A. J., & Bell, D. (2020). Validating a methodology to measure frailty syndromes at hospital level utilising administrative data.
Watson, E. K., Brett, J., Hay, H., Witwicki, C., Perris, A., Poots, A. J., Sizmur, S., Soonawalla, Z., & Tallett, A. (2019). Experiences and supportive care needs of UK patients with pancreatic cancer: a cross-sectional questionnaire survey.
Marshall, C., Zambeaux, A., Ainley, E., McNally, D., King, J., Wolfenden, L., & Lee, H. (2019). NHS England Always Events® program: Developing a national model for co-production.
Ainley, E., King, J., Kasbauer, S., & Cooper, R. (2018). A framework analysis of free-text data from the neonatal survey 2014.
Graham, C., Kasbauer, S., Cooper, R., King, J., Sizmur, S., Jenkinson, C., & Kelly, L. (2018). An evaluation of a near real-time survey for improving patients’ experiences of the relational aspects of care: a mixed-methods evaluation.
Hargreaves, D. S., Sizmur, S., Pitchforth, J., Tallett, A., Toomey, S. L., Hopwood, B., Schuster, M. A., & Viner, R. M. (2018). Children and young people’s versus parents’ responses in an English national inpatient survey.
Chakravorty, S., Tallett, A., Witwicki, C., Hay, H., Mkandawire, C., Ogundipe, A., Ojeer, P., Whitaker, A., Thompson, J., Sizmur, S., Sathyamoorthy, G., & Warner, J. O. (2018). Patient-reported experience measure in sickle cell disease.
Sizmur, S., & Firona, R. (2018). Testing interventions to improve response to a National Health Service Staff Survey.
Joober, H., Chouinard, M.-C., King, J., Lambert, M., Hudon, É., & Hudon, C. (2018). The Patient Experience of Integrated Care Scale: A Validation Study among Patients with Chronic Conditions Seen in Primary Care.
Kelly, L., Sizmur, S., King, J., Cooper, R., Jenkinson, C., & Graham, C. (2018). The Relational Aspects of Care Questionnaire: item reduction and scoring using inpatient and accident and emergency data in England.
Kasbauer, S., Cooper, R., Kelly, L., & King, J. (2017). Barriers and facilitators of a near real-time feedback approach for measuring patient experiences of hospital care.
Crump, H., King, J., Graham, C., Thorlby, R., Raleigh, V., Redding, D., & Goodwin, N. (2017). Developing a User Reported Measure of Care Co-ordination.
Cooper, R., Kaesbauer, S., Ainley, E., & Tallett, A. (2017). Thematic Analysis of Free-Text Comments Provided in a Compassionate Care Questionnaire.
Gibbons, E. J., Graham, C., King, J., Flott, K., & Jenkinson, C. (2016). Developing approaches to the collection and use of evidence of patient experience below the level of national surveys.
Graham, C. (2016). Incidence and impact of proxy response in measuring patient experience: secondary analysis of a large postal survey using propensity score matching.
Gore, C., Griffin, R., Rothenberg, T., Tallett, A., Hopwood, B., Sizmur, S., O’Keeffe, C., & Warner, J. O. (2016). New patient-reported experience measure for children with allergic disease: development, validation and results from integrated care.
Raleigh, V., Sizmur, S., Tian, Y., & Thompson, J. (2015). Impact of case-mix on comparisons of patient-reported experience in NHS acute hospital trusts in England.
Graham, C., & Sizmur, S. (2015). Influence of patients’ age and sex and the mode of administration on results from the NHS Friends and Family Test of patient experience.
King, J., Tallett, A., & Burger, S.-A. (2015). Parents’ experiences of neonatal care in England.
Graham, C. (2015). Strategies and challenges for monitoring patient experience at the local level.
Graham, C., Skew, A., Hewitson, P., Jenkinson, C., & Coulter, A. (2014). People with limiting long-term conditions report poorer experiences and more problems with hospital care.
Beresford, B., & Stuttard, L. (2014). Young adults as users of adult healthcare: experiences of young adults with complex or life-limiting conditions.
Tallett, A. (2013). Children’s feedback can help improve healthcare provision.
Hargreaves, D. S., Sizmur, S., & Viner, R. M. (2012). Do young and older adults have different health care priorities? Evidence from a national survey of English inpatients.
Graham, C., Bos, N., Sizmur, S., & Van Stel, H. F. (2012). The accident and emergency department questionnaire: a measure for patients’ experiences in the accident and emergency department.
Tallett, A., & Hopwood, B. (2011). Little voice: giving young patients a say.