Information sheet: share your experience of waiting for care
Picker is currently developing a survey to understand experiences of waiting for care. As part of the development process, we would like individuals to take part in an interview where we will go through the survey and discuss what is working well and what could be improved. We want to ensure that the survey is clear and allows you to fully share your experiences. Ultimately, the aim of the survey is to understand and improve experiences of people who are waiting for care.
Who can take part?
We would like to speak with people who are:
- aged 16 and above,
- currently waiting for planned NHS care,
- live in the UK.
What will happen if I take part in an interview?
We will schedule a convenient time to speak with you about your experiences and ask you to provide feedback on the questionnaire. If you agree to take part and are selected for interview, we will ask you to complete an online consent form before the call. This will include consent to record your feedback and comments.
During the interview, we will send you a link to a survey that we will complete on the call. The interview will take approximately 45 minutes – 1 hour and will take place over Microsoft Teams. If at any time you do not want to answer a question, you do not have to. You are encouraged to discuss as much as you want but do not need to share anything that makes you uncomfortable.
You will be provided with a £40 Amazon or Love2Shop voucher after the interview to thank you for your time.
Do I have to take part?
No, participation in this research is entirely voluntary. It is up to you whether you take part. You can decide not to take part or withdraw at any time – even after the interview has started, without giving a reason.
If you decide not to take part, this will not affect the care you receive in any way. Your care providers will not know who has taken part.
What will happen to the information that I share?
We will use the information from your interview to help develop a survey about the experiences of people waiting for planned NHS care.
- The information that you share will be used to inform the development of the survey questions and ensure that the final survey makes sense and captures the experiences of people waiting for planned NHS care.
- Your views will be kept entirely confidential. No identifying information (such as names) will be shared with anyone who provides your care and treatment.
- The feedback you provide will be looked at in full by the researchers analysing the data. Picker will report your views anonymously, ensuring no one can link your comments to you (including any quotes used in the report).
- Nothing you say will affect your healthcare or rights to healthcare in any way.
- Picker will use your personal data and responses solely for the purposes of this research.
- All your personal data used and collected for this survey will be stored and processed in the United Kingdom.
Picker complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Market Research Society’s (MRS) Code of Conduct by maintaining certifications from the International Standardisation of Organisations. Any sensitive or confidential material is stored securely in line with our data protection policy.
Your personal details (name and contact information) will be kept securely until the interviews have been carried out. Then, they will be securely destroyed. If you take part in an interview, the recording will be securely stored and securely destroyed at the end of the project.
Any further questions?
If you have any queries or require any further information about this project, then please contact us by:
Email: take_part@pickereurope.ac.uk or Phone: +44 (0) 1865 208 123
Ready to take part?
If you would like to register your interest to take part in the research, please complete the following interest form: https://picker.fra1.qualtrics.com/jfe/form/SV_3flpfvvM1uXQivI. You will be asked questions about your demographic, your NHS care, and your availability. A researcher will follow up with you afterwards on next steps.