The Picker HWA Consultant Experience Survey Programme
The Picker HWA Consultant Experience Survey Programme provides an opportunity to enhance service quality by developing and retaining top consultants through a commitment to listening to and improving their experiences.
Why choose us for your consultant survey:
- Understand what is working well and what matters most to your consultants regarding their experiences at the organisation.
- Identify areas for improvement in your consultants’ experiences and determine where to focus improvement actions.
- Gain insights into the experiences of different consultant groups across the organisation.
- Benchmark your consultants’ experiences against those from other private sector hospitals.
The Picker HWA consultant survey feedback package:
- Independent deployment by a trusted partner ensuring robust and reliable insights, complying with ISO 27001, ISO 20252, and UK GDPR standards.
- Third-party evaluation; the feedback you receive is a true reflection of your service, removing internal evaluation bias.
- Full project and fieldwork management by a dedicated Picker HWA colleague.
- Fully developed and tested questionnaire containing all key experience metrics, with an option for custom questions to be added.
- Individual consultant invitations sent by a Picker HWA email to nominated consultants at each participating hospital, including up to 3 reminders.
- In-depth reporting delivered through an online dashboard, with interrogable and downloadable dashboards.
- End-of-survey blind benchmarking only available from Picker HWA.
- Year-on-year performance tracking for organizations participating in both 2023 and 2024.
Dashboard preview:
Key areas covered in the consultant survey:
- Overall Consultant Satisfaction
- Overall Consultant Likelihood to Recommend the Hospital / Clinic
- Quality of Communication
- Responsiveness to Consultant / Patient Needs
- Management and Leadership Satisfaction
- Adequate Staffing
- Hospital Services and Infrastructure Satisfaction
- Working Relationship with Staff
- Staff Level of Care
- Current Working Relationship between Consultant and Hospitals / Clinics
- Relationship Progress Past 12 Months
- Comparison with Other Hospitals