The Picker HWA 2024 consultant survey
The Picker HWA 2024 consultant survey offers the opportunity to enhance your service quality, developing and retaining the best consultants through a commitment to listening to and improving their experiences.
Benefits of running a Consultant Survey with Picker HWA:
- Understand what is working well and what matters most to your consultants in relation to their experiences of working at the organisation
- Understand how you could improve the experiences of your consultants and where to focus improvement actions
- Gain insight into the experiences of different consultant groups across the organisation*
- Benchmark the experiences of consultants from other private sector hospitals against those of your consultants
The Picker HWA Consultant Feedback survey package:
Independent deployment by a trusted partner ensuring robust and reliable insight who complies with ISO 27001, ISO 20252 and UK GDPR standards
Third party evaluation; the feedback you receive is true reflection of your service removing internal evaluation bias
Full project and fieldwork management by a dedicated Picker HWA colleague
Fully developed and tested questionnaire containing all key experience metrics with an option for custom questions to be added
Individual consultant Invitations sent by a Picker HWA email to nominated consultants at each participating hospital. Including up to 3 reminders.
In-depth reporting delivered through an online dashboard. Interrogable and downloadable dashboards
End-of-survey blind benchmarking only available from Picker HWA**
Year on year performance tracking for organisations participating in both 2023 and 2024
Dashboard Reference
The Survey covers domains such as:
- Overall Consultant Satisfaction
- Overall Consultant Likelihood to Recommend the Hospital / Clinic
- Quality of Communication
- Responsiveness to Consultant / Patient Needs
- Management and Leadership Satisfaction
- Adequate Staffing
- Hospital Services and Infrastructure Satisfaction
- Working Relationship with Staff
- Staff Level of Care
- Current Working Relationship between Consultant and Hospitals / Clinics
- Relationship Progress Past 12 Months
- Comparison with Other Hospitals