Neonatal Parent Experience Survey

The updated 2025/2026 Neonatal Survey is now open. If you’ve received an invitation, please take a moment to share your experiences : NEO25 Survey Website

Picker’s 2014 survey of parents’ experiences of neonatal care asked parents to provide feedback on their baby’s stay in a neonatal unit after discharge from hospital. The aim of the survey is to understand how parents feel about the neonatal care their baby received. It asks parents about their baby’s care on a neonatal unit and covers various aspects of family‑centred care.
The survey covers:

• Information sharing and communication
• Practical support (eg. was help provided with feeding; was there signposting to support groups/charities)
• Degree of patient involvement
• Overnight accommodation for parents
• Discharge process from the neonatal unit

Picker conducted this across 88 neonatal units in 2014. The survey was championed by Bliss, and partly funded by NHS England. Results were published in Patient