At Picker, it is this simple but ambitious vision which guides everything we do. Our work is driven by public benefit, never by profit, and puts individual needs at the centre of health and social care provision. Our researchers work with policy makers, providers, practitioners, and the public to understand and measure people’s experiences of care – and to ensure that these experiences are valued by all.
How we can help
Because quality care cannot exist without positive patient experience. We listen to patients’ stories to understand and maintain an environment of compassion, safety, and clinical excellence.
Staff wellbeing is increasingly, and rightly, recognised as being of vital importance to delivering high-quality care. We are committed to the whole picture, and run one of Europe’s biggest staff surveys.
National survey programmes
We design, develop and run a range of surveys on behalf of NHSEI and the CQC. These surveys provide a valuable source of feedback on patient and staff experience of NHS services.
We have experience of successfully using our research methods across a range of care settings, including but not limited to surveying care home residents, hospital patients, and community service users.
Consultancy and quality improvement
Helping you use the insights from our surveys and research, including workshops, consultancy services, and community-building tools.
Care experience tools
We assist organisations with understanding views and experiences of their patients, service users and staff in order to facilitate quality improvement.
Latest research and insights
Webinar: Improving your NHS Staff Survey Response Rate
The NHS Staff Survey is one of the largest workforce surveys in the world, it’s carried out every year to […]
How to improve your NHS Staff Survey response rate
Picker gives a breakdown of the essential elements for achieving a higher response rate.