Parents’ Experiences of Neonatal Care: Findings from Neonatal Survey 2014

This report presents the results of the Neonatal Survey 2014, to understand the experience of parents whose baby received care in a neonatal unit, including local neonatal units, special care baby units, and neonatal intensive care units. The survey was carried out by Picker in collaboration with Bliss (the charity “for babies born too soon, too small, too sick”) and NHS England who kindly part-funded the survey. 88 neonatal units from 72 NHS trusts and across 13 neonatal networks participated in the survey and the results aim to assist units in understanding where they are doing well and what could be improved. A total of 6000 parents responded to the survey, with an overall response rate of 37.6%. The report contains overall results as well as breakdowns by network and unit type.