How engaged are people in their health care – findings of a national telephone survey

A high-quality healthcare system is one that puts patients at the centre of the treatment process. Informed, active patients are one half of the partnership approach that underpins effective healthcare. So how comfortable are patients in discussing their care with professionals? What do they understand about their conditions, and the options open to them? How confident are they in managing a chronic condition, monitoring their symptoms, and handling changes and setbacks?