Chris Graham, Picker Group CEO, will be joining the panel discussion at 9.35 am. In this session, the panel will look at how the new integrated case systems structure could also lead to a more integrated approach to gathering feedback from people using services.
Chris Graham, Picker Group CEO, will be presenting ‘Patient Experience Measurement’ at 1.15pm. He’ll cover what tools and techniques are available to establish how far patient experience is embedded in leadership, culture and operational processes,
Amy Tallett, Head of Research at Picker, will present two posters, ‘Using Twitter comments to understand people’s experiences of UK healthcare during the Covid-19 pandemic’ and ‘Understanding children’s experiences of cancer care’.
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