…this new way of communicating with health professionals, leading to disruption in their care. The uncertainty and difficulties with orientating a new approach to care, coupled with the wider impact…
…them to describe what has gone well and what lessons need to be learned. Staff provided this feedback as part of the 2020 NHS Staff Survey. Almost 600,000 completed the…
…into a full survey form before being cognitively tested with a new set of patients to check for comprehension and overall format. A pilot of the data collection phase was…
…It describes the baseline survey conducted during July – October 2009 and presents the results of analysis of 1284 questionnaires completed by patients receiving care at seventeen test community projects….
…Under 16 Cancer Patient Experience Survey is that a foundation of compassionate and clear communication can make all the difference to children and their families. The commitment to effective communication…
The 2020 survey had 126 NHS Trusts take part, with responses from 41,206 patients. Feedback was from a sample of patients who attended A&E in September 2020. During this period,…
…central commitment to realising our vision of person centred care for all, always. Picker’s partnership with Jersey Care Commission We partnered with the Jersey Care Commission, conducting their inaugural national…
The 2020 Survey had 59 NHS Trusts take part with responses from 7,424 patients. Feedback was from a sample of patients who attended a Type 3 department in September 2020,…
…using staff feedback to focus support on the professions under the greatest pressure; improving patient involvement and communication; and developing a national centre of expertise to help organisations use insight…
Picker and Patient Experience Network (PEN) webinar The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the…