Patients’ experiences is a crucial component of measuring healthcare quality, along with patient safety and clinical effectiveness. Yet, until recently, most attempts at collecting feedback about children’s care have either…
This paper examines professional codes of medical bodies which perform the de facto regulatory functions of certification or licensure in the UK, USA and Canada. The choice of these three…
A discussion paper designed to stimulate debate and support practical action to improve the experience of outpatients in NHS trusts in England. The key issues examined are; which aspects of…
…to make sure the questions are clear and easy to complete. What’s involved? We will be conducting interviews with general practice workers to test the survey. These will be conducted…
…to emerge was the need for improved communication and further feedback was sought to understand what aspects of communication mattered to patients and families. This identified that communication on the…
…across Wales. This led to a clear communications strategy for public engagement and fewer people being taken to hospital despite increased calls. Finally, public reporting of the new basket of…
…and promote this by measuring and encouraging the use of staff and patient feedback. For media enquiries please contact Picker’s Communications Manager, Emma Newton, emma.newton@pickereurope.ac.uk or Greig Box Turnbull, gbt@fortitudecommunications.com…
Urgent care services play a crucial role in providing timely and life-saving medical attention to those in need. The 2022 Urgent and Emergency Care Survey, commissioned by Care Quality Commission…
…a journey to explore the depths of care provision and its profound impact on individuals and communities. This event can be counted as Reflective Practice for your CPD File. Book…
…become common, and they offer important insight to allow health boards to compare the performance of providers and understand variations in user experience. Third, people as citizens should have an…