…have the audio recorded, we will ask that you switch your camera off for the interview. You will be asked to sign and complete a consent form that will be…
Jersey Care Commission appointed the healthcare charity Picker Institute Europe to design and run the research programmes that captured the experiences of people across the island who have received care…
…what matters. We test all survey questions and tools, checking for comprehension and relevance. Want to learn more about our survey development process? Click below to download our document detailing…
…a range of factors (such as demographics/comorbidities/personality). Satisfaction was found to be lower for people who had lower confidence in their health professionals, with differences between countries, implying the potential…
…patient experience. League tables comparing your organisation against the average of other similar organisations. External benchmarking in comparison to other similar organisations. Historical data to help your organisation measure performance…
…coordinated by the independent charity Picker on behalf of the Care Quality Commission. The survey, which included responses from more than 60,000 people, allows us to develop a well-rounded view…
…patient experience. The Friends and Family Test is a single mandatory question: “Overall, how was your experience of our service?”, followed by a free text option – providers can choose…
…make informed enhancements based on the genuine needs and concerns of patients. To learn more about the National Cancer Patient Experience Survey and how to participate, you can visit www.ncpes.co.uk….
…needs. This is why effective treatment by trusted professionals is one of the Picker Principles of Person Centred care – a framework that addresses every facet of patient and service…
…some organisations have also chosen to include their own local questions. Common questions/concerns about the NHS Staff Survey There are common questions/concerns we repeatedly hear about the survey. “It’s not…