…on behalf of the Care Quality Commission (CQC) and NHS England, respectively. He has also worked at the CQC and its predecessor, the Healthcare Commission, as well as undertaking other…
One in seven babies born in the UK and other high-income countries will receive hospital care on a neonatal unit. This is an understandably stressful time for parents, with as…
…Staff Survey. In social care, there is no equivalent. So, in summer 2021, when the Health and Social Care Committee highlighted that 44% of staff in NHS acute and community…
…using health services. Good relational care depends heavily on health professionals as individuals and has substantial benefits. Effective communication between clinicians and patients – involving, for example, empathy, communication, respect…
…use its momentum and allow for comparability where possible. Plan communications prior to a national rollout to allow organisations to prepare in advance helping to discourage competing localised staff surveys….
On November 22nd, Picker and the Patient Experience Network hosted an informative and engaging webinar that shined a spotlight on the exceptional projects recognised at the recent Patient Experience Network…
On Thursday, February 9th, Picker and the Patient Experience Network (PEN) chaired a webinar showcasing Trusts that took collaborative care approaches to improve services within health and social care. The…
The Community Mental Health Survey 2023, conducted by Picker for the Care Quality Commission, gathered feedback from over 14,700 individuals accessing mental health services. It revealed concerns about access and…
The latest survey results show continuing issues with patients accessing services and support. This comes at a time when the cost of living crisis will have an impact on people’s…
…Under 16 Cancer Patient Experience Survey is that a foundation of compassionate and clear communication can make all the difference to children and their families. The commitment to effective communication…