…wording – avoid leading and double-barrelled questions; and testing – to ensure respondents understand questions consistently. We use focus groups and interviews with service users to determine the content of…
In this two-part blog, Katie Daly compares her experience of maternity care last September to another Mum’s, Jen*, who had her baby in March this year. In this, Part 1,…
…and care resources will lead to improved outcomes for people using those services. A study conducted by Picker and QSO PRU on using Twitter comments to understand people’s experiences of…
…a social convention, a routine without the expectation of an honest response. Likewise, answering with “It’s all good” has become a default, glossing over the complexities of life. Yet, behind…
We have received your response and will get back to you as soon as possible. Read our latest research and insights below 26 September 2024 Mainstreaming peer support to improve…
…This website The purpose of this website is to facilitate the completion of online surveys about the experiences of patients, service users and staff of hospitals and other organisations in…
…projects for the Care Quality Commission (CQC) and NHS England. James has over 10 years of research experience across various sectors including health, transport and local government, and has a…
People treated for cancer in England report generally positive experiences of care in hospital, according to the 2021 National Cancer Patient Experience Survey. But the results also show that care…
…preferences; Clear, comprehensible information and support for self-care; Attention to physical and environmental needs; Emotional support, empathy and respect; Involvement of, and support for, family and carers; and continuity of…
…out between 1998 and 2005. The individual surveys were commissioned and published by the Department of Health, the Commission for Health Improvement, the Healthcare Commission and the National Audit Office….