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Involving Staff & Patients in Improvement Work

…webinar was designed to inspire NHS teams, providers, charities, and commissioners on the impact of involving staff and patients in developing and improving services. To achieve this, we offered an…

Person centred care leaps forward in Jersey with the rollout of patient experience surveys

One of the largest of the Channel Islands, Jersey is a self-governing dependency of the UK. The Jersey Care Commission (the Commission) was established in 2019 to provide independent regulation…

NIHR’s partnership with Picker ensures its continued quality research

…so have embraced PRES as a way to invite participants to share their research experience, with the feedback shared across their teams and wider Trusts. Examples of PRES data being…

Picker hosts an Insight Workshop into the CPES 21 results

…way for breast adult cancer patients in ethnically diverse communities. Close Claire Enston, Deputy Director of Insight and Feedback for NHS England closes the Insight Workshop with an overview of…

Understanding Integration guide from Picker and the King's Fund

Integrated care aims to improve people’s outcomes and experiences of care by bringing services together around people and communities. This means addressing the fragmentation of services and lack of co-ordination…

Growing proportion of staff are unhappy with the standard of NHS care, according to survey of more than 600,000 NHS staff 

…and especially midwives reported poorer experiences on average: for example 58% of midwives said that they ‘often’ or ‘always’ “feel burnt out because of [their] work”, compared to an average…

Impact report 2020-2021

…Improvement (NHSEI) to add additional questions. The feedback from these questions is now being used to improve working practices in the future. These are just two examples of the work…

Staff experiences in social care

…Staff Survey. In social care, there is no equivalent. So, in summer 2021, when the Health and Social Care Committee highlighted that 44% of staff in NHS acute and community

Imperial College London adapts Picker’s Neonatal Parent Experience Survey

…steering group. Once questions were jointly chosen by the steering group from the original 2014 survey and some new questions added, we were guided through how to assess the validity…

National Quarterly Pulse Survey (NQPS)

…support you in meeting the requirements of the NQPS, but we can also advise you on additional questions to measure key areas of focus for your organisation. New three-year joint…

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