…presented their remarkable initiatives. Discover innovative solutions, best practices, and inspiring stories from the forefront of patient experience improvement by catching up on demand. Learn how these dedicated individuals and…
…than 200 organisations. The survey included all directly employed staff in secondary and tertiary care organisations, ranging from consultants to care assistants and from porters to paramedics. Questions in the…
The 2022 Urgent and Emergency Care Survey, coordinated by Picker on behalf of the Care Quality Commission (CQC), show sharp declines in many areas of people’s experiences of urgent and…
…hospital between April and June 2022. Our full response to the results can be seen here. Full details of the survey results are available on the dedicated survey website at https://www.ncpes.co.uk/….
Picker and Patient Experience Network (PEN) webinar The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the…
…and Improvement (NHSE&I) commissioned Picker to evaluate the Always Events® programme to identify learning and to inform improvements. We worked in partnership with six NHS trusts to produce case studies…
…versions of the survey which depended on the patients’ age prior to fieldwork. You can find the Picker’s insights to the findings here. View full results on U16 CPES website…
…has been a national policy focus, improvements in patient experience can be seen at almost all trusts – for example, in ward cleanliness. Where there have been system-wide pressures beyond…
Understanding the experiences of young people with cancer and their caregivers is vital to developing a clear understanding of cancer provisions within and across the NHS. The 2020 Under 16…
On August 16th, Picker and NHS England hosted an Insight Workshop to aid the understanding of the 2022 National Cancer Patient Experience Survey (CPES) results. Attendees comprised of NHS representatives,…