…inclusion of the Always Events questions in the electronic core assessment was initially piloted with one community nursing team. During the testing phase, further feedback was sought from people using…
…new environment. Many people with learning difficulties often rely on facial expressions, vocal sounds and body language to communicate so service users can feel separated from their lives when admitted…
…to have known before being admitted. Feedback from the survey showed that there was not currently a welcome leaflet or handbook for patients or visitors; induction information varied and there…
In this graphic aimed at children and young people, we can see that overall they reported a good experience of care during the second wave of the Covid pandemic in…
The National Cancer Patient Experience Survey – conducted prior to the COVID-19 pandemic – asked people living with and beyond cancer about all aspects of their treatment and care. For…
The survey, developed by Picker on behalf of NHS England and NHS Improvement, was sent to parents of children and young people aged 16 or under who had received a…
…look for best practices to share. Actions Before launch, the readability and serviceability of the questionnaire were tested by IKCC local affiliates in each country. This involved testing the questions…
…work collaboratively with patients and trial new ways of working to ensure patients had access to the information and support they needed through the cancer pathway. The team met for…
…regular feedback from their staff, they used the Staff Friends and Family Test (Staff FFT, now known as National Quarterly Pulse Survey NQPS), to which they added several local questions….
…and stage of treatment. Alongside the surveys, a website was developed in collaboration with our design agency partner Global Initiative. The website supports awareness of the survey and hosts information…